Return & Refund Policy

At Meatify, customer satisfaction is important to us. Since we deliver fresh meat products, please note the following policy regarding refunds and returns:

1. Fresh Meat Orders

• Due to the perishable nature of fresh meat, we do not accept returns once an order has been delivered.

• If you receive an incorrect, damaged, or spoiled product, please contact us as soon as possible with your order details and clear photos( within 3 hrs).

2. Refund Eligibility

You may be eligible for a refund or replacement if:

• You received the wrong item.

• The product was damaged in transit.

• The product was spoiled at the time of delivery.

Refunds will not be provided if:

• You change your mind after purchase.

• You provide an incorrect delivery address.

• You do not collect/receive your delivery on time.

3. Refund Process

• Once your claim is approved, refunds will be processed back to your original payment method within 5–7 business days.

• In some cases, we may offer a replacement instead of a refund.

4. Order Cancellations

• Orders can only be cancelled within 1 hour of placing the order. After this time, the butcher may have already started preparing your meat, and cancellation will not be possible.

5. Contact Us

If you have any issues with your order, please reach out to us at:

Email: info@meatify.com.au
Contact: ++61427454914

Business Name: Meatify